Our Privacy Statement
We understand that your privacy is really important to you, so that means your privacy is really important to us. Our aim is to be as open and clear as possible about what we do and why we do it when it comes to your private information. We are committed to the privacy of all staff/employees, clients and partners and, as such, we shall treat you all in the fairest way.
This site is here to promote our brand and services to you. Sometimes, in order to provide the right level of service, we will also need to use or collaborate with partners who may have their own privacy policies that should also be read.
Information we Collect
We collect information about you when:
- you visit the website;
- register with and buy products or services from the website;
- take part in promotions and competitions;
- contact us via our team and/or telephone lines;
- you apply to join our team via our recruitment methods
Type of Information we Collect
To be able to purchase products or services from us, you will need to supply various contact information, as set out in this policy, so that we can provide an excellent service. This contact information can be altered or removed at any time, should you wish, by contacting us via the details documented in this policy.
We can collect from you:
Name, address and postcode – Without this we cannot verify your identity and keep an accurate record in order to comply with health and safety standards.
Email address – we can send a confirmation of your orders via email, as well as other service related communication and may also respond this way if you have a general enquiry. If you have agreed to receive marketing communications, these may also be sent by email.
Telephone numbers for yourself and your Emergency Contact – if there are any problems or issues regarding health & safety, or if we need to inform you of a change to our timetable or services, we need to be able to contact you as quickly as possible.
Correspondence -– if you contact us we may keep a record of that correspondence.
IP addresses – when you visit our site, we will automatically receive your IP address; a unique identifier for your computer or other access device.
Username and password – if we collect these details, it is so that we can keep your information safe and have it to hand each time you visit us, and to make the process of purchasing goods and services from us a feasible and convenient one for you.
Joining our team – you may need to supply us with details including your name, address, date of birth, employment status, educational background and other sensitive personal data (related to your health) through your application and via the recruitment process.
Using your Information
Collecting personal information helps LuvCycle Ltd better understand your needs, so that we can provide you with a better service. We use your information to:
Provide customer care and correspondence – as part of our customer care procedures we may follow-up, either by letter, phone or email, customers who have purchased goods or services from us or who have created a profile on our website, contacted us, posted comments about us on the internet to resolve a complaint, or investigate any concerns.
Undergo market research – from time to time, we may also use your information to contact you for market research purposes. We may contact you by letter, phone or email.
Improve our website – to help us improve your experience and continue the design of our website, we may collect information about the way you use and access our website. Our web system collects information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. We may employ third-party experts to help us look at this information, however we make sure that anyone we employ treats all information with the same sensitivity and security that we do.
Prevent fraud – in order to protect both us and our customers from fraud and theft, we may need to look at the information that you provide to make identity checks, as well other information in our customer records and order history. This may be passed to other group companies and financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.
If you do not wish to receive these communications, please let us know. You can change your mind at any time by contacting us via email or at the address below. Of course, the choice is yours, but if you do not want to receive marketing information, this will prevent you from receiving great offers and promotions that may be of interest.
Recruit – in order to consider you for roles within our company we will need to discuss your application and personal information with relevant employees. Only those members of staff involved within the recruitment process will have access to your information and will keep it secure. If you are not selected for an interview your personal information will be deleted from our systems within 6 weeks. Should you gain an interview but not be selected for the role we will keep your details on file for 12 months.
Keeping your Information Secure
We keep your information secure at all times (see below for details as to how) and you should do the same whenever you use our services or website.
- Security in our offices– access to your information is restricted and encrypted in our office. Only employees who need the information to perform a specific role are granted access to personally identifiable information, so that we can provide a service to you.
- Password– you should choose a password that is not obvious or known to anyone else and should never give it to a third party, as you will be responsible for all activity and charges incurred through use of your password whether authorised by you or not.
You have a right to access the personal information that is held about you. To obtain a copy, please email us at email@example.com enclosing your postal details and the details of your request.
Alternatively you can write to us at the following address:
Notification of Changes to this Policy
We want to make sure that we’re giving you the information that you want about privacy and security – let us know what you think. If you have any feedback, questions or concerns, please email us at firstname.lastname@example.org or by post: